Where to Go for Assistance

E-mail / UTORmail Problems

All problems relating to U/T central mail services should be directed to E-mail Operations ('email.ops@utoronto.ca'). The Information Commons Help Desk can aslo be contacted by telephone at 416-978-HELP (416-978-4357) or by email at help.desk@utoronto.ca; they are located on the 1'st floor of Robarts Library on the St. George campus.

Networking Problems

Students

The Joint Operations Group (JOG) does not respond to enquires from University students. For general assistance and network related problems, please contact the University's Information Commons Help Desk.

Students in residence should contact their local Residence Network Administrator regarding network-related issues.

Faculty and Staff

For general network support, University faculty and staff are should first contact their local departmental system administrator/network support representative. If required, this person will then contact theJoint Operations Group (JOG) for additional information or assistance. However, if you have a specific issue you would like to discuss with us, please feel free to contact us at one of the e-mail addresses below.

Computer Problems

University faculty and staff are encouraged to first contact their local departmental system administrator/network support representative, or the Information Commons Help Desk. The IC Help Desk can be reached by telephone at 416-978-HELP (416-978-4357) or by email at help.desk@utoronto.ca; they are located on the 1'st floor of Robarts Library on the St. George campus.

Network, Security and Services Contacts

General Inquiries / Joint Operations Group

For general enquires concerning network performance issues, operational issues, current, upcoming and recent events, and managed services offerings, please contact the Joint Operations Group at 416-978-4621.

jog@eis.utoronto.ca

Network Security

For issues relating to Network Security, port filtering, host blocking, etc., please contact:

security.admin@utoronto.ca

UTORrecover Backup and Recover Service

For questions and support specific to network backups and recovery, please contact:

backups@noc.utoronto.ca

UTORarsystem Workflow Automation Service

For questions and support of the UTORarsystem, please contact:

ars@noc.utoronto.ca

For issues with this web site, please contact: webmaster@isops.noc.utoronto.ca